Learn Chinese with Lan (learnchinesewithlan.com) is operated by Lan, an individual educator based in Mongolia. For anything in this policy, contact contact@learnchinesewithlan.com.
Email address — when you create an account or subscribe. It identifies your account and is where receipts and important service emails go.
Learning progress — which lessons you've completed, quiz results, review schedules, and similar study data. This is what makes the course remember where you are.
Payment data — handled by Paddle, not by us. Purchases are processed by Paddle as merchant of record. Your card number, billing address, and payment details go directly to Paddle and never touch our servers. I only receive confirmation that a subscription is active, the plan type, and the email attached to the order. Paddle's handling of your data is described in Paddle's privacy policy.
Basic technical logs — like most websites, the server records standard request logs (IP address, browser type, pages requested) for security and debugging. These are routine and short-lived.
That's the full list. There are no advertising trackers, no social-media pixels, and no analytics that follow you across the web.
The site uses cookies and your browser's localStorage for exactly two jobs: keeping you signed in, and remembering your learning state (progress in free tools, interface preferences, spaced-repetition data). Some free tools store progress only in your own browser's localStorage — that data lives on your device and never reaches the server at all. No third-party advertising cookies are used.
Only to run the Service: signing you in, saving and syncing your progress, providing the lessons you paid for, sending service emails (receipts, renewal notices, replies to your questions), and fixing problems. If an email newsletter with learning content exists, it is opt-in and every issue has an unsubscribe link.
Your data is never sold and never rented, traded, or shared with advertisers. It is shared only with the small set of providers needed to run the Service — Paddle for payments and the hosting provider that serves the website — each of which processes it only for that purpose.
Wherever you live, and in line with GDPR principles, you can:
• Access — ask for a copy of the data held about you.
• Correct — fix anything that's wrong (e.g., change your email).
• Delete — have your account and learning data erased.
To use any of these, email contact@learnchinesewithlan.com from your account email. Requests are answered within 30 days, usually much faster. Records that must be kept for legal or tax reasons (e.g., Paddle's transaction records) are the one exception to deletion. If your account is inactive and you've requested deletion, it's gone — there is no "soft delete" limbo.
The Service is intended for learners aged 13 and older. Accounts are not knowingly created for children under 13, and no data is knowingly collected from them. If you believe a child under 13 has created an account, email me and the account and its data will be deleted.
If this policy changes in a way that matters — new data collected, new ways of using it — the "last updated" date will change and account holders will be notified by email. Silent expansions of data collection will not happen.